FAQ
FAQ- Frequently Asked Questions
1. SHIPPING
What is the shipping cost?
We offer free shipping internationally with no minimum amount. It may change in the future.
Do you ship internationally?
Yes, we ship internationally to all countries.
What are the delivery times?
The delivery times change from country to country.
For more info about delivery time and process click >>> Shipping
2. ORDER STATUS
I haven't received my order yet. Please advice.
Please check our delivery times here- Click for shipping
If your order takes longer than written, please contact us at hello@mini-mono.com. If not, please wait a bit longer to receive the package as there are shipping delays we cannot control due to covid-19 situation.
I didn’t get all of my items. Please advice.
Since we work with different providers, sometimes the items will be shipped separately for no additional cost. Therefore, you will receive a tracking number for each item after it ships & also you will receive the items not in one package. Please wait patiently to the rest of your order.
How can I track my order?
We will send you an email notification as soon as your item ships with a tracking number so you can follow your order anytime.
Please click the tracking number provided to be redirected to the tracking service site. Also, you could track your order with our "Track your order" function online a t the bottom of our home page.
The tracking number is not clickable/showing any status. Why?
Sometimes you will see your package tracking number status 5 days max after receiving an email from us.
Once we ship your package, we receive the tracking number from the courier. Therefore, if the tracking number is not showing any status even 5 days after you received the shipment notification, we have nothing to do since it depends on the courier.
You can contact us and we will try to see your order's status in our system
2. SIZES
How do I know my baby size?
Each product has its own size guide. You will find it under the description text of the product by clicking "Size Guide". The products are from different suppliers around the world and that is why we provide size charts for each one of the products. Each product is measured so that you can fit exactly to your baby. Please pay attention that the sizes provided are the product's itself .
If your baby is a bit chubby :), it is advised to always take one size bigger.
3. ORDERING & PAYMENT:
Is it necessary to register to buy online?
No, it is not necessary. However, it is recommendable, so we can inform you via our newsletter about new arrivals and special offers.
Do prices include taxes?
Yes, all prices on our site are final.
What kind of credit cards do you accept?
We accept all credit cards! We also offer the possibility to use Paypal payment.
Is it possible to cancel a purchase?
You can cancel your order during 24 hours. If 24 hours were completed, we cannot cancel and refund the order.
4. RETURNS & REFUNDS
What is your returns policy?
Please read here our returns and refunds policy
How do i return an item?
To return your product, please send us an email at hello@mini-mono.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For the complete terms please click here